Store Policy


Australia/NZ Wide Specifications are guidance only and subject to change without notice. It is the responsibility of the purchaser to check and confirm specifications at time of purchase.

Pricing Policies

Heartway Australia, trading as Out and About Healthcare, is committed to being a genuine wholesaler offering the best price possible at the time of enquiry. This means our prices reflect the current price of the day. As the Australian/NZ dollar, freight costs and our buying power changes daily by the events around us, we pass on the savings straight away. We guarantee from the warehouse our absolute best price for our customers. Prices are quoted to each person separately, as freighting costs vary from different parts of Australia/NZ. But be assured, our quote will be our best price on the day of enquiry.


Please ask for a copy of the warranty for your product before buying. Do not send the product back until authorised. Where extended warranties are offered, the customer must return these forms to head office within 7 days of receiving the product.


Is Australia/NZ Wide. Our quotes will include delivery and freight insurance. Delivery is completed by our preferred carrier. It is the responsibility of the receiver to have appropriate equipment or manpower at the home when delivery is made for large items. If a Tilt tray is required we will arrange this for the customer at their own expense and an invoice will be sent. Please note, the freighting company is this, a freighting company and does not install products. We will send our customers a consignment number when the larger products leave the warehouse and the customer is responsible to contact the carrier to find out approximate time and day of delivery.

Returns and Refunds

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong selection. Exchanges and refunds can be given where goods are faulty, wrongly described, different from a sample shown to you or do not do what they are supposed to.

Deposits are considered as a holding fee to hold the product you have purchased, as well as an administration fee. In the event of a cancellation of a purchase after a deposit has been made, the full amount or part of may be withheld as compensation for liquidated damages.


While upfront payment or payment plan loans are required for most transactions, any outstanding overdue invoices will be referred to our associated debt recovery agency. All fees and cost associated with debt collection and recovery will be passed onto the customer. In the event of a dishonored cheque, it will be the responsibility of the customer to arrange an alternative method of payment; failure to do so will follow our normal recovery policy.