Privacy Policy

We have adopted the Australian Privacy Principles (APPs) contained within the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au. Your Personal Information may be disclosed to third parties where you consent to its use or disclosure, or when required or authorised by law.

Specifications

Product specifications are given as guidance only, and are subject to change without notice. Products are regularly updated. While we endeavour to provide the most up-to-date specifications, it is possible that discrepancies may occur on occasion. It is the responsibility of the purchaser to check and confirm specifications at the time of purchase.

Pricing Policies

Delivery is available both Australia and New Zealand wide. Our quotes and tax invoices include handling and delivery charges. Delivery may be contracted to a third party professional courier for specific areas. It is the responsibility of the receiver to have appropriate equipment or manpower available to receive the delivery of large items. If a tailgated delivery vehicle is required, we will arrange this, and include the cost in our quote/tax invoice. Please note, the freighting company is just that, a freighting company, and therefore they do not install products. If installation is required, it is the customer’s responsibility to convey that information at the time of purchase. When required, if possible we will arrange for installation to be facilitated, and reflect the relevant service charges within the quotation/tax invoice. We will contact our customers with the consignment number when products leave our warehouse with our preferred freighting company. Once a product has been collected by the carrier it’s delivery is their hands, and they will where applicable contact you to arrange for an estimated time and date of delivery.

Returns and Refunds

Please choose carefully. We do not normally give refunds if you simply change your mind, or make a wrong selection. Exchanges and refunds may be given where goods are faulty, wrongly described, different from a sample shown to you, or do not do what they are supposed to. Deposits are considered to be a holding fee (to hold the product you have purchased), and an administration fee may become charged in the event of a cancellation of a purchase after the deposit is made. Out and About Healthcare reserves the right to withhold the full deposit amount, or part thereof, as compensation for liquidated damages and administration efforts.

Payments

Payment is required for all purchases. The product remains the property of Out and About Healthcare until full payment is received. Whilst either full upfront payment, or a deposit and approved Humm loan, is required for most transactions with Out and About Healthcare, occasionally outstanding invoices may arise. If these remain outstanding they will be referred to our associated debt recovery agency for collection, and any additional costs and fees associated with the debt recovery agency will be will be passed onto the customer. In the event of a cheque being dishonoured, it will be the responsibility of the customer to arrange an alternative method of payment such as electronic funds transfer (EFT) as soon as possible. Failure to do so will result in our normal recovery policy being instigated.

Right to Refuse Service

In order to maintain a high standard of service, and to provide a safe work environment for employees, we reserve the right to place conditions on, refuse and/or discontinue service to any Out and About Healthcare customer at any time. Service may be denied to any person who acts inappropriately by disrupting the normal provisions of service, or if a customer’s behaviour and/or environment threatens the safety of the organisation’s employees, other customers and/or equipment. Inappropriate behaviour includes, but is not limited to, the following:

Unreasonable demands for service
Threatening or erratic behaviour
Inappropriate physical contact
Personally threatening or use of offensive language
Maliciously attacking or exhibiting intent to attack the organisation

Complaint Management

Out and About Healthcare’s staff at all levels are committed to fair, effective and efficient concern handling. The five key stages in our concern management system are set out below. A copy of our Customer Concern Form can be supplied upon request. Any concerns should be forwarded in writing, with accompanying photographs/relevant evidence, to: The Customer Service Officer Out and About Healthcare Unit 2, 2-8 Kabi Circuit Deception Bay, QLD 4508 We can only act upon a request for the removal of an image from the client, or their legal personal representative (LPR). Requests can be sent to admin@outandabouthealthcare.com.au.